Fairer treatment for those in Council Tax arrears after Brent sign Citizens Advice protocol

The Brent CAB Team

Brent Citizens Advice Bureau has announced that Brent Council and its Council Tax collection enforcement agencies, Equita and Capita, to the Citizens Advice Bureau Council Tax Protocol.

The protocol if followed will ensure fairer and timely treatment of those who fall into arrears:

Council tax payers receive a better level of service when local authorities, enforcement agencies and debt advice agencies work closely together.  Early intervention and proactive contact with people struggling with bill payments can help prevent them incurring further charges and help alleviate stress. It can also potentially help reduce both collection costs and calls on local public services, particularly mental health services.